Box Office Architecture & Fee Bands
Ticket revenue settles directly into your venue’s Stripe account.
Buyers save passes to Apple/Google Wallet or transfer tickets self-serve.
Every online, comp, and walk-up ticket checks in against one live roster.
Ticket Tiers, Multi-Part Passes & Sliding Scale
Combine fixed-price tiers, multi-date series passes, and Pay-What-You-Can (PWYC / NOTAFLOF) sliding scale on the same show.
Choose How are dates covered?, Allow late joining mid-series, and pro-rata refund rules.
Covers a fixed set of dates or every night in a class/series run.
Flex punch-pass (e.g., 4-class pack) redeemable on any date in the series.
How tiered platform fees, $0 fees on buyer-chosen PWYC tickets, and prorated refunds work.
Reserved Seating, Comps & Buyer Wallet
Sell assigned seats with ADA companion holds, cap artist comp lists automatically, and let buyers manage passes in `/my-tickets`.
Wheelchair (♿) and companion seats require an accessibility attestation checkbox before purchase.
Give artists a capped guest list quota and track VIP check-ins alongside paid tickets.
Instant wallet saves and self-serve ticket transfers in /my-tickets.
External Ticketing Channels & Capacity Consignment
Fixed-split consignment carves out a dedicated seat block per channel so an external listing can never oversell your room.
Connect Eventbrite, assign a fixed seat quota, and scan imported buyers at /door.
What works today (API key & event preview) and what is still in progress before orders reach /door.
What works today (organizer token & event preview) and what is still in progress before orders reach /door.
Six-Mode Front-of-House Door Console (/door)
Designed for dim theater lobbies with high-contrast status flashes and instant server verification across all scanners.
Take cash ($0 platform fee) or Tap-to-Pay cards at the door with live server verification.
Android Door Terminal & Tap-to-Pay Hardware
Pair an NFC-enabled Android 11+ phone or Stripe Terminal WisePOS E reader as a dedicated Tap-to-Pay and barcode check-in station.
Install the APK, check Developer Options, enter the 6-digit pairing code, and pin the screen.
Frequently Asked Questions
The scanner flashes red and shows the exact timestamp and door device of the first scan.
No — buyer-chosen PWYC tickets carry a $0 platform fee.
Venue Family is not owned, developed, or controlled by Eventbrite, and we are not an Eventbrite partner. Eventbrite is a trademark of its owner; we name it here only to say what our software connects to. You will need your own Eventbrite account, and their fees on tickets sold there stay theirs.